Privacy Policy - InheritGuard Network

Effective Date: September 17, 2026 | Last Revised: September 17, 2026

InheritGuard Network, LLC, a Wyoming limited liability company, and its affiliated entities (collectively, “InheritGuard,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit www.inheritguard.com (the “Site”), use our online cart, client portal, intake forms, and other services (together with the Site, the “Services”), participate in our agent and professional referral program, or otherwise communicate with us.

This Privacy Policy has two parts. Part I describes our general privacy practices. Part II, the Communications Privacy Policy, describes in more detail how we handle contact information and consent records for SMS/text, voice calls, email, live chat, and other communication channels. Both parts apply to you.

By using the Services or providing personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. This Privacy Policy should be read together with our User Agreement, which governs your use of the Services and, in Section 18, addresses the storage and confidentiality of client data.

Part I — General Privacy Policy

1. Who We Are; Affiliated Law Firm

InheritGuard is not a law firm and does not provide legal services. Attorney reviews and other legal services are provided solely by Estate Plans USA (the “Firm”), a law firm that is commonly owned with InheritGuard, under a separate engagement between you and the Firm. When you engage the Firm, the Firm’s handling of your information is governed by its own engagement terms and its professional obligations, including the attorney-client privilege and rules of professional conduct, and not by this Privacy Policy. Where we share information with the Firm, we describe that sharing in Section 4.

2. Information We Collect

2.1 Information You Provide to Us

Depending on how you use the Services, we may collect:

Identity and contact information — name, mailing address, email address, telephone number, date of birth, and date of marriage (if applicable).
Account information — username, password, and security or verification details for your client portal or agent dashboard account.
Estate planning information — information you provide so that we can prepare your estate planning documents, including information about your spouse, children, family members, beneficiaries, fiduciaries (such as trustees, executors, agents under a power of attorney, and health care agents), your wishes regarding the distribution of your property, and your health care preferences.
Asset and property information — descriptions of real property (including deeds, legal descriptions, and parcel numbers), business ownership documents (such as operating agreements, bylaws, and state certificates), and other asset information needed to prepare deeds, assignments, or trust funding documents.
Payment information — billing name and address and payment method details. Card and bank details are collected and processed by our third-party payment processors; InheritGuard does not store your full card number.
Documents and signatures — documents you upload or send to us, identification presented to a notary, and electronic or wet-ink signatures on your documents.
Agent and professional partner information — if you register for our agent or referral program, your business name, professional licenses or credentials, tax identification number and payment details needed to compensate you, and information about clients you refer.
Communications — the contents of emails, text messages, chat sessions, voicemails, call notes, and call recordings (see Part II), and any feedback, questions, or survey responses you provide.

2.2 Information Collected Automatically

When you use the Site or Services, we and our service providers automatically collect certain technical information, such as your IP address, browser type, device type and operating system, referring URLs, the pages you view and actions you take on the Site, the dates and times of your visits, and approximate location derived from your IP address. We collect this information using cookies, pixels, and similar technologies, as described in Section 5.

2.3 Information from Other Sources

We may receive information about you from the agent, attorney, or partner firm who referred you to us; from the Firm in connection with an attorney review; from notaries, e-recording vendors, and county recorder offices in connection with signing and recording your documents; from identity-verification and fraud-prevention providers; and from publicly available records such as property records.

2.4 Sensitive Information

Estate planning necessarily involves sensitive information, including information about family relationships, health care wishes, finances, and property. We collect this information only to prepare your documents and provide the Services, and we protect it as described in Section 7. InheritGuard is not a “Covered Entity” or “Business Associate” under HIPAA, and information you provide to us is not “Protected Health Information” subject to HIPAA. Please do not send us Social Security numbers, financial account numbers, or medical records unless we specifically request them for a document we are preparing.

3. How We Use Your Information

We use personal information to:

Prepare, deliver, store, and update your estate planning documents, deeds, and related documents;
Create and manage your account, verify your identity, and authenticate you when you sign in;
Process payments, deposits, and refunds, and send invoices and receipts;
Coordinate notary services, document signing, electronic recording, and attorney reviews with the Firm;
Communicate with you about your plan, appointments, missing information, and service updates (see Part II);
Provide customer support and respond to your questions and requests;
Operate our agent and professional referral program, including tracking referrals and paying compensation;
Send educational content, workshop and webinar invitations, and other informational or marketing communications where you have opted in, and honor your opt-out choices;
Maintain, secure, and improve the Site and Services, including through analytics, testing, and quality review;
Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity;
Comply with legal obligations, enforce our User Agreement, and establish, exercise, or defend legal claims.

We may use artificial intelligence (“AI”) tools and automated software to assist in preparing documents and providing customer support, as described in Section 7.2 of the User Agreement. Personal information processed by these tools is subject to this Privacy Policy and to confidentiality obligations imposed on our vendors.

4. How We Share Your Information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes or for cross-context behavioral advertising. We share personal information only as follows:

Service providers. We share information with vendors who perform services on our behalf, including cloud hosting and data storage, payment processing, e-signature, document generation, customer relationship management, notary coordination, electronic deed recording, email and SMS delivery, live chat, scheduling, and analytics. These vendors are permitted to use your information only to provide services to us and are bound by confidentiality or data-protection obligations.
The Firm and Reviewing Attorneys. If your plan includes, or you purchase, an attorney review, we share the information needed to perform that review with Estate Plans USA and the licensed Reviewing Attorney engaged by the Firm.
Notaries and recording offices. We share signing and property information with notaries, e-recording vendors, and county recorder offices as needed to execute and record your documents. Recorded deeds become public record.
Referring agents and partner firms. If you were referred to us by an agent, attorney, or partner firm, we may confirm to that referrer that you engaged us and share limited status information (for example, that your plan is in progress or complete) as needed to administer the referral relationship and pay any referral compensation. We do not share the contents of your estate planning documents with a referrer unless you ask us to.
People you designate. We share your documents and information with the spouse, fiduciaries, professionals, or other persons you direct us to share them with, including as provided in Section 21 (Joint Clients) and Section 24 (Access to a Deceased Client’s Account) of the User Agreement.
Legal and safety. We may disclose information if required by law, subpoena, court order, or governmental request; to enforce our User Agreement; or to protect the rights, property, or safety of InheritGuard, our clients, or others.
Business transfers. If InheritGuard is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its business, your information may be transferred as part of that transaction, subject to this Privacy Policy.
With your consent. We may share information for any other purpose with your consent or at your direction.

5. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies on the Site to keep you signed in, remember your preferences and cart contents, understand how the Site is used, and power features such as live chat. These fall into three categories:

Essential — required for the Site, cart, portal, and chat to function and to keep your account secure. These cannot be switched off.
Preference — remember choices you make, such as language or form progress.
Analytics — help us understand Site traffic and usage so we can improve the Services. Analytics data is used in aggregate form wherever possible.

Most browsers allow you to refuse or delete cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly. We currently do not respond to browser “Do Not Track” signals; where required by applicable law, we honor recognized opt-out preference signals such as the Global Privacy Control.

6. Data Retention

We retain personal information for as long as needed to provide the Services and for the purposes described in this Privacy Policy, and thereafter as required by law or for legitimate business purposes such as maintaining records, resolving disputes, and enforcing agreements. In particular:

Client account and estate planning records are retained while your account is active and thereafter so that we can provide copies, support future updates, amendments, or restatements of your plan, and respond to requests from your fiduciaries under Section 24 of the User Agreement.
Payment and transaction records are retained as required for tax, accounting, and legal compliance, generally at least seven (7) years.
Communication consent, opt-out, and interaction records are retained for the periods described in Part II, Section 21.
Analytics and technical data are retained in aggregated or de-identified form or deleted when no longer needed.

You may request deletion of your information as described in Section 8. We may retain information that we are required to keep or that is needed to complete a transaction you requested, and we may retain de-identified information indefinitely.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction, including industry-standard encryption of data in transit and at rest, access controls that limit access to authorized personnel who need it to perform their duties, and confidentiality obligations for our employees, contractors, and vendors. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been compromised.

8. Your Choices and Rights

8.1 Access, Correction, and Deletion

You may review and update much of your information by signing in to your account. You may also contact us using the information in Section 13 to request access to, correction of, or deletion of your personal information, or to request a copy of your information in a portable format. We will respond within the time required by applicable law and may need to verify your identity before acting on a request. We may decline requests where we are legally required or permitted to retain the information, including to complete a transaction, maintain required records, or defend legal claims.

8.2 Marketing and Communication Preferences

You may opt out of marketing emails, text messages, and calls at any time using the methods described in Part II, Section 18. Opting out of marketing communications does not affect transactional or service communications about your account or plan.

8.3 Additional Rights Under State Privacy Laws

Residents of California and certain other states have additional rights under state privacy laws, which may include the right to know the categories and specific pieces of personal information we collect and the purposes for which we use and share it; the right to correct inaccurate information; the right to delete information, subject to exceptions; the right to opt out of the sale or sharing of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights. InheritGuard does not sell personal information and does not share it for cross-context behavioral advertising. We use sensitive personal information only to provide the Services you request. To exercise these rights, contact us using the information in Section 13. You may designate an authorized agent to make a request on your behalf; we may require proof of the agent’s authority and verification of your identity. If we deny your request, you may appeal by replying to our response and stating that you wish to appeal.

The categories of personal information we have collected in the preceding twelve months, the sources, the purposes, and the categories of third parties with whom we have shared each category are described in Sections 2, 3, and 4 above.

9. Children’s Privacy

The Services are intended for adults. We do not knowingly collect personal information directly from anyone under 18. Information about minor children (for example, as beneficiaries or guardianship nominees) is provided to us by their parents or guardians solely for the purpose of preparing estate planning documents. If you believe a minor has provided personal information to us directly, please contact us so that we can delete it.

10. Agents and Professional Partners

If you participate in our agent, referral, or professional partner program, we collect and use your information to administer the program, verify credentials, track referrals, calculate and pay compensation, issue tax forms, and communicate with you about the program. Client information you submit to us through a referral is subject to this Privacy Policy, and you are responsible for having the client’s permission to share it with us. Your name and business contact information may be displayed to clients you refer and, if you agree, on our “Our Team” or similar pages.

11. Third-Party Sites and Services

The Site may contain links to, or integrate with, third-party websites, payment pages, scheduling tools, and chat services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Revised” date above and, for material changes, notify you by email, text, or a notice on the Site as required by applicable law. Your continued use of the Services after a change becomes effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise any of the rights described above, or need assistance opting out of any communication channel, please contact us:

InheritGuard Network, LLC
Website: www.inheritguard.com
Email: help@ignplan.com
Phone: 855-335-1060

Part II — Communications Privacy Policy

Covers: SMS/Text • Voice Calls • Email • Live Chat • Other Channels

14. Introduction

InheritGuard Network, LLC and its affiliated entities (collectively, “InheritGuard,” “we,” “us,” or “our”) are committed to protecting your privacy and handling your personal information responsibly. This Communications Privacy Policy explains how we collect, use, store, and share contact information and consent data across all channels through which we may communicate with you, including:

SMS / Text Messaging
Voice Calls (inbound and outbound)
Email
Live Chat (website chat widgets and messaging platforms)
Other written or electronic communications

This Part II supplements Part I of this Privacy Policy. By providing your contact information and consenting to communications through any of these channels, you agree to the practices described herein.

15. Contact and Consent Data We Collect

When you interact with InheritGuard through our website, intake forms, agent referral process, live chat, phone calls, or other channels, we may collect the following categories of contact and consent data:

15.1 SMS / Text Messaging

Contact Data

Mobile phone number
Phone carrier (collected automatically for message routing)
Device type (to validate deliverability)

Consent Data

Date and time consent was provided
Method of opt-in (web form, intake form, keyword opt-in, agent-recorded verbal consent)
Exact consent language presented at the point of opt-in
IP address or digital signature associated with online opt-in
Agent or partner through whom consent was obtained, if applicable

Interaction Data

Opt-out requests (STOP commands) and timestamps
Re-opt-in events (START commands) and timestamps
Message delivery status (delivered, failed, undeliverable)
Inbound replies you send in response to our messages

15.2 Voice Calls

Contact Data

Phone number (mobile or landline) you provide or call from
Call direction (inbound or outbound)
Date, time, and duration of calls

Consent Data

Verbal or written consent to receive outbound calls
Consent to call recording, where applicable and required by law
Do-Not-Call (DNC) preferences and opt-out requests

Interaction Data

Call recordings (where permitted by law and disclosed to the caller)
Call notes and summaries created by InheritGuard agents
Voicemail messages left by or for you

15.3 Email

Contact Data

Email address you provide through intake forms, web submissions, or direct communication

Consent Data

Date and time of email opt-in
Method of opt-in (web form, intake form, agent referral, direct request)
Consent language presented at time of collection
Unsubscribe requests and the date and time they were processed

Interaction Data

Email open and click activity (aggregated for program improvement)
Bounce and delivery status
Inbound email replies and correspondence

15.4 Live Chat

Contact Data

Name and email address or phone number you provide during a chat session
IP address associated with the chat session

Consent Data

Acknowledgment of chat data collection at session initiation
Consent to receive follow-up communications based on chat inquiries

Interaction Data

Full chat transcripts
Date, time, and duration of chat sessions
Pages visited or actions taken on our website prior to or during the chat

15.5 Other Communications

For any other written or electronic communication channel we may use (including postal mail, fax, or future platforms), we collect contact information appropriate to that channel, along with any consent or preference records you provide and the substance of the communications exchanged.

16. How We Use Your Contact and Consent Data

InheritGuard uses the contact and consent information described above solely for the following purposes:

16.1 Service and Appointment Communications

Sending appointment reminders, confirmations, and scheduling notifications for estate planning consultations
Following up regarding your estate plan documents, trust funding status, or plan review appointments
Delivering time-sensitive service alerts related to your estate plan (e.g., missing deed notices, expiring powers of attorney)

16.2 Educational and Informational Content

Providing estate planning tips, legislative updates, and informational resources relevant to your plan
Notifying you of upcoming workshops, webinars, or seminars hosted by InheritGuard or affiliated attorneys

16.3 Business Operations and Compliance

Verifying and documenting your consent to receive communications in accordance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, applicable state laws, and carrier requirements
Processing opt-out and unsubscribe requests promptly across all channels
Maintaining suppression lists to prevent communications to individuals who have opted out
Auditing communication records to ensure ongoing legal compliance
Investigating complaints or legal claims involving our communications

16.4 Quality and Program Improvement

Reviewing call recordings and chat transcripts to maintain service quality and train staff
Analyzing delivery and response metrics in aggregate, non-identifiable form to improve content, timing, and channel effectiveness

We do not use your contact information or consent data for automated telemarketing unrelated to estate planning services you have requested, sale of unrelated financial products, or any purpose inconsistent with the service you enrolled in.

17. Who We Share Your Communications Data With

InheritGuard does not sell, rent, or trade your contact information or consent data to third parties for their own marketing purposes. We may share this data only as described below:

17.1 Technology and Platform Providers

We engage third-party vendors to operate our SMS platform, email delivery system, voice/call center platform, and live chat software. These providers process your contact data solely to deliver services on our behalf. They are contractually prohibited from using your data for independent purposes and are required to maintain appropriate security measures.

17.2 Affiliated Attorneys and Partner Firms

If you were referred to InheritGuard through an affiliated estate planning attorney or partner firm (such as Estate Plans USA), your contact information and consent records may be shared with that firm solely to coordinate the delivery of your estate planning services. Such partners are bound by confidentiality obligations and may not use your information for independent marketing purposes.

17.3 Authorized Agents and Representatives

Licensed agents or advisors associated with InheritGuard who are actively assisting with your estate plan may access your contact information for purposes of client service and follow-up. These individuals operate under confidentiality agreements.

17.4 Legal and Regulatory Disclosures

We may disclose your contact or consent records if required by law, court order, subpoena, or government regulation, or to protect the legal rights, safety, or property of InheritGuard, our clients, or others.

17.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of InheritGuard’s business, your contact and consent data may be transferred to the acquiring entity, provided that entity agrees to honor the terms of this Policy.

18. How to Opt Out of Each Communication Channel

You may opt out of any or all communication channels at any time. Opting out of one channel does not automatically remove you from others unless you specify that preference.

18.1 SMS / Text Messages

Reply STOP to any text message from us
Contact us directly using the information in Section 13

Upon receipt of a STOP request, we will send a one-time confirmation and add your number to our suppression list immediately.

18.2 Voice Calls

Request to be added to our internal Do-Not-Call list during any call with our team
Submit a written Do-Not-Call request using the contact information in Section 13

We will honor Do-Not-Call requests within the timeframe required by applicable law (generally within 30 days).

18.3 Email

Click the “Unsubscribe” link included in every marketing or informational email we send
Contact us directly using the information in Section 13

Unsubscribe requests for marketing emails will be processed within 10 business days. You may still receive transactional emails related to active services (e.g., appointment confirmations, document delivery notices).

18.4 Live Chat

Live chat sessions are initiated at your discretion. If you do not wish to be contacted by follow-up communications resulting from a chat session, please indicate this preference to the chat agent or contact us using the information in Section 13.

19. Message Frequency and Standard Rates

Message and communication frequency will vary based on your stage in the estate planning process and the services you have requested. For SMS specifically, you may receive up to 5 messages per month. Standard message and data rates may apply from your wireless carrier for SMS communications.

20. Call Recording Notice

Some or all telephone calls with InheritGuard may be recorded for quality assurance, training, compliance, and documentation purposes. Where required by law, you will be notified at the beginning of a call that recording is taking place. Continued participation in the call following such notice constitutes your consent to recording in jurisdictions where one-party consent applies. In all-party consent states, we will obtain your explicit consent prior to recording.

21. Data Retention

SMS consent records and opt-out logs: minimum five (5) years from last interaction, to satisfy TCPA recordkeeping requirements
Call recordings: five (5) years from the date of the call, or longer if required for a pending legal matter
Email consent and unsubscribe records: minimum five (5) years from last interaction
Live chat transcripts: five (5) years from the date of the session

Records related to pending complaints or legal proceedings will be retained until final resolution regardless of the above schedules.

22. Security

InheritGuard employs reasonable administrative, technical, and physical safeguards to protect your contact and consent data against unauthorized access, disclosure, or misuse. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.

This Privacy Policy governs the Site, the Services, and all communications channels operated by InheritGuard Network, LLC and its affiliated entities, including Estate Plans USA. It does not govern third-party websites or platforms linked from the Site or our communications.